Aarons Outdoor Living

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Reviews of Aarons Outdoor Living

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  Melanie Botting Added May 26, 2022

  ★ ☆ ☆ ☆ ☆
  Terrible after sales service. My bali hut fell apart and Mark Zimmerman (The managing director) lied to us on several occasions that he would send someone out to repair it but they never came. I am very disappointed in this company and would recommend to anyone thinking of purchasing a bali hut to buy it from somewhere else.
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  Jeff Salton Added May 20, 2022

  ★ ★ ★ ★ ★
  Great customer service and advice. Good products
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  Richard Foster Added May 14, 2022

  ★ ☆ ☆ ☆ ☆
  Called to ask for help to get replacement parts for the Alley Oop Trampoline they sold to me a few years back. They said we don't stock them anymore, sorry. No help to find replacement parts at all. If you don't stock this anymore then expect customers to be unhappy with this type of support. I paid a lot for this trampoline, and got absolutely no help at all from these guys. Very unprofessional and poor service. I cannot even get the parts shipped from the US as I have looked online too. I asked if any other brand replacement parts could be used, and they said no we don't know sorry.
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  Nette McKenzie Added May 13, 2022

  ★ ★ ★ ★ ★
  Great place for your needs, lovely staff very helpful and friendly
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  Angela Added April 29, 2022

  ★ ☆ ☆ ☆ ☆
  Unable to draw and understand a simple design of an aviary. I sat down in person twice, emailed twice, got no emails, visited store to chase status of order in person. Staff member called factory they pointed out he had drawn aviary incorrectly. I again stated what I needed.... Delivered wrong panels and nest boxes I had specifically not asked for. No assembly instructions provided. No head office details to complain to directly. Asked for refund and for them to collect multiple times. They instead tell me "my husband" has said we would keep? My partner never stated that. Replacement panel and perches? Dropped off when I was not here. Instructions given to my partner. Aaron's Outdoor simply refused to take back their aviary. I have waited to calm down before writing this review. We are waiting for our handyman to assemble what is lying on our front lawn.
  If you are ordering anything requiring ANY changes I would strongly advise you to draw it yourself and stand in front of their example products and point at exactly what you want. We paid $3,300 for a pile of treated pine and some mesh....

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